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Refund & Return Policy
At Gift Duniya, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
- Products can be returned within 7 days of delivery.
- Items must be unused, undamaged, and in their original packaging.
- Certain items such as personalized or customized products may not be eligible for return.
Refunds
- Once your returned item is received and inspected, we will notify you about the refund status.
- Approved refunds will be processed within 5–7 business days to the original payment method.
Exchange Policy
- Exchanges are available for damaged, defective, or incorrect products received.
- Customers should report such issues within 48 hours of delivery with proper photos or videos.
Non-Returnable Items
The following items are not eligible for return or refund:
- Customized or personalized products
- Used or damaged items by the customer
- Clearance or sale items
Shipping Charges
- Shipping charges are non-refundable unless the return is due to our mistake or a damaged product.
Cancellation Policy
- Orders can be cancelled before dispatch.
- Once the order is shipped, cancellation requests may not be accepted.
Contact Us
For return, refund, or exchange requests, please contact our customer support team through our website or official contact channels.
